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We ship every order from our facility in Iceland, where we formulate and batch every product in small quantities to ensure maximum freshness and potency. Our streamlined fulfillment process means your order ships within 2 business days of purchase.
All orders include real-time tracking. You'll receive an email with your tracking number as soon as your package leaves our facility, allowing you to monitor its progress to your door.
Each order ships in recyclable, minimalist packaging designed to protect your products during transit. Our bottles are dark glass with sealed caps—this isn't aesthetic choice, it's functional. Dark glass blocks UV light that degrades active ingredients. Every product arrives with a tamper-evident seal and batch number printed on the box, so you can verify freshness and cross-reference formulation details if you choose.
We do not include samples, promotional inserts, or unnecessary padding. You receive your products, a printed ingredient guide, and usage instructions.
Once your order ships, you'll receive an email with a tracking link. Use it to monitor your package in real time. If your delivery is delayed beyond the estimated window, contact us with your order number and tracking ID—we'll investigate and arrange a solution.
If your package arrives damaged, photograph the exterior and contents immediately and email us with photos and your order number. We'll replace the affected products at no cost and arrange a return label if needed.
We ship internationally to most countries. Customs duties and import taxes, where applicable, are the responsibility of the recipient and are not included in our shipping cost. Delivery times may extend beyond our estimates depending on customs processing in your region.
Because we formulate in small batches, certain products may have brief windows when they're out of stock as we prepare the next batch. The product page will clearly state availability. We never backorder—if a product shows "in stock," it's ready to ship within 2 business days. If it's unavailable, we'll provide an estimated date for the next batch.
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin or doesn't meet your expectations, contact us within 30 days of delivery with your order number. We'll arrange a prepaid return label and issue a full refund or send a replacement product—your choice.
Opened or used products are eligible for return. We trust you to use our products as directed; we're not concerned with cosmetic condition.
Check your shipping confirmation email first—it contains your tracking number and estimated delivery date. If you need to update an address before shipment, contact us immediately with your order number. Once your package leaves our facility, address changes cannot be made, but we can often intercept packages with carriers if you reach us quickly enough.